1. How can I place an order?
You can place an order directly through our website by selecting your desired product, choosing the preferred shade or variant, and proceeding to checkout. Simply enter your shipping details and confirm your order.
2. What payment methods do you accept?
We offer Cash on Delivery (COD) for customers across Pakistan. Additional payment options may be introduced in the future.
3. How long does delivery take?
Delivery times depend on your location.
Within Lahore: 1 to 2 business days
Major cities: 2 to 4 business days
Other areas: 3 to 5 business days
4. How can I track my order?
Once your order is shipped, you will receive a confirmation message with tracking details so you can monitor the status of your delivery.
5. Do you offer exchanges or returns?
Yes, we offer exchanges for items that arrive damaged or defective. Please contact us within 24 to 48 hours of receiving your order to request an exchange.
6. Can I cancel my order after placing it?
Orders can be cancelled before they are dispatched. Once the order has been shipped, cancellation may not be possible.
7. Do you offer nationwide delivery?
Yes, YU Luxe delivers all across Pakistan through reliable courier services.
8. What should I do if I receive the wrong item?
If you receive an incorrect product, please contact us immediately with your order number and product photo, and our team will assist you with the exchange process.
9. How can I contact customer support?
For any questions or assistance, you can reach out to us through the following contact details.
📍 Lahore, Punjab
📱 +92 315 7236046
🌐 yuluxepk.com
10. Are your products available in stores?
Currently, our products are primarily available online through our website, allowing customers across Pakistan to shop easily.